Return and Refund Policy
1. 60-Day Satisfaction Guarantee
At STXND, we want you to feel confident in your purchase. That's why we offer a 60-day satisfaction guarantee.
From the date your order is delivered, you have 60 calendar days to try your STXND product in your everyday setup. If it doesn't meet your expectations, you may request a return within this period for a refund, subject to the terms outlined below.
We believe you should have the opportunity to experience your product before deciding whether it's right for you.
2. Return Eligibility
To qualify for a return under our 60-day satisfaction guarantee:
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Your return request must be submitted within 60 calendar days of delivery.
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You may open and use the product normally during the trial period.
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You must provide your order number or other acceptable proof of purchase.
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The product should be returned with its included components and accessories, where applicable.
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You must follow the return authorization and shipping instructions provided by our customer support team.
Normal use during the 60-day trial does not automatically disqualify a product from being returned. Original packaging is required.
3. Product Condition
We understand that trying a product requires using it. Ordinary signs of wear from reasonable testing will not automatically make your return ineligible.
Products may require additional review if they show significant damage beyond normal use, damage caused by an accident or misuse, unauthorized modifications, or missing components.
If further assessment is needed, our team may request photographs or videos to help determine the product's condition. Any decision affecting return eligibility or the refund amount will be communicated to the customer.
4. Damaged, Incorrect, or Missing Items
Please inspect your order upon delivery. If your product arrives damaged, you receive an incorrect item, or components are missing, please contact us at support@stxnd.com within 7 calendar days of delivery.
To help us investigate, please provide:
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Your order number
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A description of the issue
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Clear photographs or videos showing the problem
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Photos of the shipping packaging and label, where relevant
Reporting delivery-related issues promptly helps us investigate and determine the appropriate resolution.
If you discover a functional issue after using your product, contact us as soon as reasonably possible. Our team will help troubleshoot the issue and assess it under our applicable warranty and product support procedures.
5. How to Request a Return
To initiate a return, email support@stxnd.com with your order number and the reason for your request.
Our customer support team will review your request and provide return authorization and shipping instructions.
Please do not send your product back before receiving return instructions from our team.
If you submit your request within the eligible period and your return is authorized, your package may arrive after the 60-day period has ended.
6. Return Shipping Costs
Customers are responsible for return shipping costs for change-of-mind and satisfaction-guarantee returns. STXND does not provide prepaid return shipping labels for these returns.
We recommend using a trackable shipping service and retaining your return tracking information until your refund has been completed.
If you receive an incorrect, damaged, or defective product, please contact support@stxnd.com before returning it so our team can review the issue and provide the appropriate instructions.
7. Return Inspection
Once your returned product arrives, our team will inspect it to confirm that it matches the approved return request.
The inspection may include checking:
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The returned product and its included components
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Any reported functional issues
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Visible damage beyond ordinary use
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Missing accessories or components
Normal use during the 60-day trial is permitted and does not automatically disqualify a return.
If we identify a material concern that may affect eligibility, we will document our findings and communicate with you before making a decision.
8. Refund Processing
For approved satisfaction-guarantee returns, refunds cover the product purchase price only. Original shipping fees and return shipping costs are non-refundable.
Refunds will be issued to the original payment method after the returned product has been received and processed.
Our team will notify you when your refund has been issued. Your bank or payment provider may require additional time for the funds to appear in your account.
For orders containing multiple products or bundles, the refund amount will be determined based on the items approved for return and the applicable purchase terms.
9. Returns Outside the 60-Day Period
Return requests submitted after the 60-day satisfaction-guarantee period are generally not eligible under that guarantee.
If you experience a functional issue outside the satisfaction-guarantee period, contact support@stxnd.com for assistance under our applicable product support and warranty procedures.
10. Contact Us
If you have questions about returns, refunds, or product issues, please contact:
STXND Customer Support
Email: support@stxnd.com
We're here to help make your experience with STXND as straightforward as possible.