Refund Policy
Return and Refund Policy
By submitting a request through STXND, you agree to the conditions listed below. We have established these guidelines to ensure you are fully aware of our discount policies and return procedures.
Conditions of Sale
STXND sells only to purchasers who intend to use the item(s) for the duration of its economic life. If you purchase an item to use once or temporarily and then return it, you won't be eligible for a refund. Examples of such instances include use in a conference venue or a trade show, items purchased by promotional firms, and items purchased by trade show organizers.
60-Day Return Policy
We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.
Return Conditions
To be eligible for a return, your item must be in the same condition that you received it, unworn with no signs of usage, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Items with obvious signs of use, any item not in its original condition, or that is damaged or missing parts for reasons not due to our error will be deemed non-returnable. Furthermore, any returned item more than 60 days after delivery will be considered non-returnable.
Return Process
To start a return, contact us at support@stxnd.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.
Return Methods
Customers must return products by post. In-store or kiosk returns are not accepted.
Damages and Issues
Please inspect your order upon delivery and contact our support team within 7 days of receiving your package if your item arrives damaged, defective, incorrect, or if there are any delivery-related issues. We may request supporting evidence such as photos, videos, or packaging images depending on the situation reported.
Cases reported beyond the advised reporting window may still be reviewed; however, additional verification and supporting documentation may be required.
Restocking Fee
There is no restocking fee.
Return Shipping Costs
- Customer Remorse: You are responsible for the cost of return shipping.
- Wrong or Damaged Products: Depending on the situation reported, a return may not be required. Additional verification or supporting documentation may be requested when necessary.
Late or Missing Refunds
If you haven’t received a refund yet, first recheck your bank account. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at support@stxnd.com. We will reply within 24 hours of hearing from you.
Exchanges
If you need to exchange an item, please contact us at support@stxnd.com. The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.
Free exchanges only apply if the customer received the wrong color or wrong item compared to the original confirmed order. All exchange requests remain subject to review and verification by our support team.
Replacements
We only provide replacements for items confirmed to have manufacturing defects, courier/shipping-related damage or loss, wrong item fulfillment, or functional product failures.
All replacement requests are subject to investigation and verification by our support team. Customers may be asked to provide photos/videos, packaging condition, tracking information, or product issue demonstrations to support the claim.
Refunds
Once your return has been received, inspected, and investigated by our warehouse team, we will notify you whether your refund has been approved.
If approved, refunds for returned items will be issued to your original payment method within approximately 7–14 business days after the warehouse investigation and validation process has been completed.
Original shipping costs are non-refundable, and banks or credit card providers may require additional processing time before the refund appears in your account.
If you have any questions regarding your refund status, please contact our customer support:
STXND
Email: support@stxnd.com
Address: 1137 S 3800 W, Ste 200, Salt Lake City, UT 84104