Shipping Policy

Total Estimated Delivery Time = Processing Time + Shipping Time

All delivery timeframes are estimates based on typical shipping timelines and historical order data. Actual delivery times may vary depending on your location, selected shipping method, carrier operations, holidays, and other unforeseen circumstances.

 Shipping Destinations

STXND currently ships within the United States, including PO boxes.

Available shipping methods and rates are displayed at checkout. Shipping method availability may vary depending on the destination address.

Order Processing

Orders are generally processed within 1–2 business days, excluding weekends and public holidays.

Processing time begins after your order is placed and is separate from the shipping transit time. Larger orders, special handling requirements, or periods of high order volume may require additional processing time.

Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information when available.

US Shipping Methods and Estimated Delivery

These are estimates, not guaranteed delivery dates. Actual delivery times may vary by destination, carrier, and shipping conditions.

We do our best to ensure orders arrive within the estimated delivery timeframe. However, delays may occasionally occur due to circumstances beyond our control, including:

• Public holidays and seasonal demand

• Severe weather conditions

• Carrier service disruptions

• Incorrect or incomplete shipping addresses

• Other unforeseen transportation or delivery issues

If your order has not arrived within the estimated delivery timeframe, please contact support@stxnd.com with your order number. Our team will help review the tracking information and advise you on the next steps.

Tracking Your Order

After placing your order, you will receive an order confirmation email. If you do not receive it, please check your spam or junk folder.

Once your shipping label has been created, a shipping confirmation email with tracking details will be sent when available. Please note that tracking information may take some time to update after the label is created.

Larger orders may be shipped in multiple packages, which may result in separate tracking emails.

If you have questions about your order confirmation or tracking information, please contact support@stxnd.com.

 Insured Shipping

If shipping protection is available and selected at checkout, eligible claims will be handled according to the applicable protection terms.

Depending on the coverage and outcome of the claim review, eligible incidents involving lost, stolen, or damaged shipments may qualify for a replacement or refund.

Please review the applicable shipping protection terms for details about coverage, exclusions, and claim requirements.

 Address Changes

Please check your shipping address carefully before completing your purchase.

If you need to update your delivery address, contact support@stxnd.com within 12 hours of placing your order. We will do our best to accommodate your request, but changes cannot be guaranteed once processing has begun.

Once an order has been dispatched or is in transit, we are generally unable to change the delivery address.

Customers are responsible for providing accurate and complete shipping information. Incorrect or incomplete addresses may cause delivery delays or failed delivery.

Lost, Missing, or Damaged Packages

If your package arrives visibly damaged, please take photographs of the package and its contents and contact support@stxnd.com as soon as possible.

If your tracking information indicates that your package has been delivered but you cannot locate it, please check your delivery area and with household members, neighbors, or building management, where applicable. If you still cannot find the package, contact our support team for assistance.

Please report suspected shipping loss or damage promptly, preferably within 5 days of delivery confirmation or discovery of the issue, so we can investigate.

Any replacement or refund will be subject to the circumstances, the outcome of the investigation, and any applicable shipping protection terms.

Backorders and Out-of-Stock Items

If an item becomes unavailable after your order has been placed, we will notify you by email and explain the available options.

If we are unable to fulfill an item, the affected item may be canceled and refunded. If only part of your order is affected, we will communicate the applicable arrangements.

Order Cancellations

If you wish to cancel your order, please contact support@stxnd.com as soon as possible.

Cancellations can generally be accommodated before an order has been dispatched. Once an order has shipped, cancellation may no longer be possible, and our Refund Policy will apply.

Taxes and Additional Charges

Any applicable taxes and shipping charges will be displayed at checkout where applicable.

If additional duties, tariffs, taxes, or other charges are imposed by a relevant authority or carrier, responsibility for these charges will depend on applicable law and the terms presented at checkout.

Customer Support

For questions about shipping, tracking, delivery delays, or order issues, please contact our support team.

Email: support@stxnd.com

Business Hours:

• Monday–Friday: 9:00 AM–5:00 PM Pacific Time

• Saturday–Sunday: Closed

• Public holidays: Closed

Please include your order number when contacting us so we can assist you more efficiently.

Thank you for choosing STXND.